COMMITTMENT
Success of recommendations depend entirely on an individual’s commitment to attending sessions and following action plans agreed between the practitioner and client. 

CANCELLATION
A minimum advance notification of 48 business hours or two business days (excludes Saturday and Sunday) is required for cancellation or rescheduling of all 90 minute scheduled appointments. A minimum advance notification of 24 business hours or one business day (excludes Saturday and Sunday) is required for cancellation or rescheduling of all 30 min scheduled appointments. Failure to comply with this cancellation policy or “no-shows” will be charged 100% of the cost of the scheduled service. If appointment was paid in advanced and/or part of a package, failure to comply with this cancellation policy will result in a forfeit of the scheduled appointment.

If you fail to show up for your appointment and honor your commitment to your session time, regardless of the reason, you are responsible for the full session fee.

These policies are in place to honor the time and energy required to prepare for the scheduled session.

LATE ARRIVAL
As a courtesy to our other clients, appointments will be automatically canceled 15 minutes after scheduled start time and charged according to cancellation policy. We regret that late arrivals will not receive extension of scheduled appointments. In special cases, and when our schedule will allow, we may be able to accommodate a partial or full appointment. This will be at our discretion and only with proper, advanced notification of your late arrival.

FEES AND PAYMENT
Due to the nature of services provided, payment must be made in full prior to scheduling any appointment. ORA Nutrition & Wellness does not accept insurance payments, however, some FSA or HSA accounts will cover nutritional therapy. We will be happy to provide you with a receipt of payment for you to submit to your insurance company.

Payment plans may be available with the purchase of a Nutrition Package. Nutrition packages are nonrefundable, nontransferable, and are subject to expiration dates.